All Wanderer Luggage purchased directly from us is backed by 5 year limited warranty for the original owner. Wanderer Luggage products purchased through authorized third-party retailers are also covered by our limited warranty.
‍
The warranty covers:
• Wheels, handles, or telescoping handles that break off or are no longer usable
• Broken zippers
• Combination Lock
‍
The warranty does not cover:
• Cracks or breaks in the shell
• Consequential damages
• Cosmetic damage: scratches, dents, dings, scuffs, stains, color changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage
‍
Replacement of any non-defective parts in the luggage:
• Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use

Proof of Purchase
• Wanderer Luggage requires dated proof of purchase for possible exchanges

Claim Confirmation:
• Prior authorization and and claims are to be clearly labeled before accepting any possible exchanges

To initiate a warranty claim, please use your original proof of purchase and submit your claim under the contact us section, here.

‍What will void a warranty:
‍We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.

You may initiate a return within 30 days of delivery. Items eligible for return must be in brand new, unused condition, with all original packaging intact. The shipping cost of your return will be deducted from your total refund.

At this time, Wanderer Luggage does not offer exchanges. If you need a different item, please initiate a return for your original purchase within the 30 days of delivery and place a new order for the item you wish to receive.